IronPillar Ltd. receives a large number of customer queries every day. They use Deskhero's ticket management system to efficiently handle these queries. With the help of OpenAI embeddings, Deskhero analyzes previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This has greatly reduced the time taken to respond to customer queries.
The company also uses Deskhero's advanced search bar feature to quickly find relevant information. The search results are enhanced by the AI capabilities of Deskhero, which uses OpenAI embeddings to find the most relevant content based on the search query.
IronPillar Ltd. has a comprehensive knowledge base that includes articles generated from Word, PowerPoint, and PDF files. Deskhero's AI capabilities analyze these articles to provide accurate and relevant information to the customer support team. This has improved the quality of their responses and increased customer satisfaction.
In addition to this, IronPillar Ltd. uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information. The scraped data is analyzed by Deskhero's AI to generate new knowledge base articles and update existing ones.
Finally, IronPillar Ltd. uses Deskhero's REST API to integrate their existing systems with Deskhero. This has streamlined their operations and made it easier for them to manage their customer support services.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This reduces the time taken to respond to customer queries.
How does Deskhero enhance search results?
Deskhero uses OpenAI embeddings to find the most relevant content based on the search query. This enhances the search results and makes it easier to find relevant information.
How does Deskhero keep the knowledge base updated?
Deskhero uses its website scraping feature to gather the latest information. The scraped data is then analyzed by the AI to generate new knowledge base articles and update existing ones.
* This article provides an example of how a fictive company in the Fabrication and installation of steel columns for construction projects industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
