CarpetCraft receives numerous customer queries daily regarding their products and services. They use Deskhero's ticket management system to efficiently handle these inquiries. The AI capability of Deskhero uses OpenAI embeddings to understand the context of the tickets and suggest relevant responses, significantly reducing the response time.
With Deskhero's custom fields, CarpetCraft categorizes each ticket based on its nature, such as product inquiries, installation issues, or maintenance questions. This structured data list helps the AI to provide more accurate suggestions for replies.
The knowledge base feature of Deskhero is used by CarpetCraft to store all their product manuals, installation guides, and other related documents. The AI capabilities of Deskhero can generate articles from these uploaded files, making it easier for the support team to find relevant information.
Deskhero's website scraping feature enables CarpetCraft to keep their knowledge base updated with the latest information from their website. The AI uses this scraped data to enhance the search results and suggested replies.
CarpetCraft also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the AI to have access to all necessary data, improving its performance and accuracy.
How does Deskhero's AI improve the response time?
Deskhero's AI uses OpenAI embeddings to understand the context of the tickets and suggest relevant responses. This significantly reduces the time taken by the support team to formulate replies.
How does Deskhero's AI use the knowledge base?
The AI capabilities of Deskhero can generate articles from the uploaded files in the knowledge base. This makes it easier for the support team to find relevant information when handling tickets.
How does Deskhero's website scraping feature help CarpetCraft?
Deskhero's website scraping feature enables CarpetCraft to keep their knowledge base updated with the latest information from their website. The AI uses this scraped data to enhance the search results and suggested replies.
* This article provides an example of how a fictive company in the Fabrication and Installment of Carpets and Rugs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
