CarpetCraze uses Deskhero's ticket management system to handle all customer inquiries. The AI capability of Deskhero uses OpenAI embeddings to understand the context of the tickets and suggest relevant responses, improving the efficiency of the support team.
CarpetCraze uses Deskhero's custom email domains feature to create a professional image in their customer communications. The AI uses this feature to categorize emails based on their domain, helping the team to prioritize their responses.
The knowledge base feature of Deskhero is utilized by CarpetCraze to store all their product manuals, installation guides, and other related documents. The AI capabilities of Deskhero use this information to suggest replies to tickets, enhancing the effectiveness of the support team.
Deskhero's website scraping feature is used by CarpetCraze to keep their knowledge base updated with the latest product and service information. The AI uses this data to provide more accurate suggestions and search results.
CarpetCraze integrates Deskhero with their existing systems using the platform's REST API. This seamless integration allows the AI to have access to all necessary data, improving its performance and accuracy.
How does Deskhero's AI improve the efficiency of the support team?
Deskhero's AI uses OpenAI embeddings to understand the context of the tickets and suggest relevant responses. This reduces the time taken by the support team to formulate replies, thereby improving their efficiency.
How does Deskhero's AI use the custom email domains feature?
Deskhero's AI uses the custom email domains feature to categorize emails based on their domain. This helps the support team to prioritize their responses.
How does Deskhero's website scraping feature benefit CarpetCraze?
Deskhero's website scraping feature allows CarpetCraze to keep their knowledge base updated with the latest product and service information. The AI uses this data to provide more accurate suggestions and search results.
* This article provides an example of how a fictive company in the Fabrication and Installment of Carpets and Rugs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
