RugRevolution uses Deskhero's user groups feature to divide their support team based on expertise. The AI capability of Deskhero assigns tickets to the appropriate group based on the nature of the query, ensuring efficient handling of customer inquiries.
With Deskhero's kanban board, RugRevolution visualizes the progress of each ticket. The AI uses OpenAI embeddings to predict the completion time of tickets, helping the team to manage their workload effectively.
RugRevolution utilizes Deskhero's knowledge base to store all their product and service-related documents. The AI capabilities of Deskhero use this information to suggest replies to tickets and enhance search results, improving the efficiency of the support team.
Deskhero's website scraping feature is used by RugRevolution to keep their knowledge base updated with the latest product and service information. The AI uses this data to provide more accurate suggestions and search results.
RugRevolution integrates Deskhero with their existing systems using the platform's REST API. This integration allows the AI to have access to all necessary data, enhancing its performance and accuracy.
How does Deskhero's AI assign tickets to the appropriate user group?
Deskhero's AI uses OpenAI embeddings to understand the nature of the query in each ticket. It then assigns the ticket to the appropriate user group based on this understanding.
How does Deskhero's AI use the kanban board?
The AI uses OpenAI embeddings to predict the completion time of tickets displayed on the kanban board. This helps the team to manage their workload effectively.
How does Deskhero's website scraping feature benefit RugRevolution?
Deskhero's website scraping feature allows RugRevolution to keep their knowledge base updated with the latest product and service information. The AI uses this data to provide more accurate suggestions and search results.
* This article provides an example of how a fictive company in the Fabrication and Installment of Carpets and Rugs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
