SteelWorks Manufacturing deals with a wide variety of customer inquiries each day, from technical questions about their products to requests for custom orders. To handle these efficiently, the company uses Deskhero's AI-powered ticket management system. The AI uses OpenAI Embeddings to analyze the content of each ticket, identify its nature, and automatically route it to the most suitable department or individual.
SteelWorks also uses Deskhero's AI to generate articles for their knowledge base from Word documents, PowerPoint presentations, and PDF files. This feature allows the company to quickly update their knowledge base with the latest product information and technical guides, ensuring that their support team can provide accurate and up-to-date responses to customer inquiries.
In addition, SteelWorks uses Deskhero's AI to scrape data from their website and other online resources. The AI then uses this data to generate suggested replies to customer inquiries, significantly reducing the time it takes for the support team to respond to tickets.
The AI's ability to enhance search results has also proven invaluable to SteelWorks. When a customer submits a query, the AI uses OpenAI Embeddings to find the most relevant content in the company's knowledge base and other resources. This not only improves the accuracy of the responses provided to customers but also reduces the amount of time the support team spends on research.
By leveraging Deskhero's AI capabilities, SteelWorks Manufacturing has been able to provide faster, more accurate customer support, resulting in increased customer satisfaction and loyalty.
How does Deskhero's AI route tickets to the most suitable department or individual?
Deskhero's AI uses OpenAI Embeddings to analyze the content of each ticket and identify its nature. It then uses this information to automatically route the ticket to the most suitable department or individual.
How does Deskhero's AI generate suggested replies to customer inquiries?
Deskhero's AI uses data scraped from the company's website and other online resources, as well as information from the company's knowledge base and other resources, to generate suggested replies to customer inquiries.
How does Deskhero's AI enhance search results?
When a customer submits a query, Deskhero's AI uses OpenAI Embeddings to find the most relevant content in the company's knowledge base and other resources. This improves the accuracy of the responses provided to customers and reduces the amount of time the support team spends on research.
* This article provides an example of how a fictive company in the Fabrication and manufacturing services for metal tank components industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
