TankTech Solutions handles a high volume of customer inquiries every day, many of which involve complex technical issues. To manage these effectively, the company uses Deskhero's AI-powered ticket management system. The AI leverages OpenAI Embeddings to understand the context of each ticket and automatically assigns it to the right department or staff member.
To keep their knowledge base up-to-date with the latest product information and technical guides, TankTech uses Deskhero's AI to generate articles from Word documents, PowerPoint presentations, and PDF files. This ensures that their support team always has the most current information at their fingertips when responding to customer inquiries.
TankTech also uses Deskhero's AI to scrape data from their website, which is then used to generate suggested responses to customer inquiries. This significantly speeds up response times and ensures that customers receive accurate and helpful information.
The AI's ability to enhance search results has also been invaluable to TankTech. When a customer submits a query, the AI uses OpenAI Embeddings to find the most relevant content in the company's knowledge base and other resources. This not only improves the quality of the responses provided to customers but also reduces the amount of time the support team spends on research.
Thanks to Deskhero's AI capabilities, TankTech Solutions has been able to improve the efficiency and accuracy of their customer service operations, leading to higher customer satisfaction rates.
How does Deskhero's AI understand the context of each ticket?
Deskhero's AI uses OpenAI Embeddings to analyze the content of each ticket and understand its context. It then uses this information to automatically assign the ticket to the right department or staff member.
How does Deskhero's AI generate articles for the knowledge base?
Deskhero's AI can generate articles for the knowledge base from various sources such as Word documents, PowerPoint presentations, and PDF files. This ensures that the knowledge base is always up-to-date with the latest product information and technical guides.
How does Deskhero's AI enhance search results?
When a customer submits a query, Deskhero's AI uses OpenAI Embeddings to find the most relevant content in the company's knowledge base and other resources. This improves the quality of the responses provided to customers and reduces the amount of time the support team spends on research.
* This article provides an example of how a fictive company in the Fabrication and manufacturing services for metal tank components industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
