MetalCraft Inc. receives numerous customer inquiries daily, ranging from technical questions about their products to requests for custom orders. The company uses Deskhero's AI-powered ticket management system to efficiently handle these inquiries. The AI analyzes the content of each ticket using OpenAI Embeddings, identifies the nature of the request, and automatically routes it to the most appropriate department or individual within the company.
Deskhero's AI also enhances MetalCraft's knowledge base by generating articles from various sources such as Word documents, PowerPoint presentations, and PDF files. This feature allows the company to quickly update their knowledge base with the latest information about their products and services, improving the quality of support they provide to their customers.
Additionally, MetalCraft uses Deskhero's AI to scrape data from their website and other online resources. The AI then uses this data to generate suggested replies to customer inquiries, significantly reducing the time it takes for the support team to respond to tickets.
Furthermore, the AI's ability to enhance search results has proven invaluable to MetalCraft. When a customer submits a query, the AI uses OpenAI Embeddings to find the most relevant content in the company's knowledge base and other resources. This feature not only improves the accuracy of the responses provided to customers but also reduces the amount of time the support team spends on research.
Overall, Deskhero's AI capabilities have enabled MetalCraft to provide faster, more accurate customer support, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI route tickets to the appropriate department or individual?
Deskhero's AI uses OpenAI Embeddings to analyze the content of each ticket and identify its nature. It then uses this information to automatically route the ticket to the most appropriate department or individual within the company.
How does Deskhero's AI generate suggested replies to customer inquiries?
Deskhero's AI uses data scraped from the company's website and other online resources, as well as information from the company's knowledge base and other resources, to generate suggested replies to customer inquiries.
How does Deskhero's AI enhance search results?
When a customer submits a query, Deskhero's AI uses OpenAI Embeddings to find the most relevant content in the company's knowledge base and other resources. This improves the accuracy of the responses provided to customers and reduces the amount of time the support team spends on research.
* This article provides an example of how a fictive company in the Fabrication and manufacturing services for metal tank components industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
