Maritime Components Ltd. was facing challenges in managing their helpdesk services due to the increasing volume of customer queries and requests. They needed a solution that could help them handle these requests more efficiently and effectively.
Deskhero's user groups and custom email domains allowed Maritime Components Ltd. to organize their helpdesk team better and ensure that customer queries were directed to the right team members. The ticket management feature helped them track and manage customer requests more effectively.
The advanced AI capabilities of Deskhero were a game-changer for Maritime Components Ltd. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This not only sped up the response time but also ensured that the replies were accurate and relevant.
Deskhero's AI also enhanced the search functionality in the knowledge base. When customers searched for information, the AI provided the most relevant articles, reducing the need for customers to create support tickets.
By leveraging Deskhero's AI capabilities, Maritime Components Ltd. has been able to improve their helpdesk services significantly, leading to higher customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a search is performed in the knowledge base, Deskhero's AI uses the embeddings to provide the most relevant articles based on the search terms.
How has Deskhero improved helpdesk services at Maritime Components Ltd.?
Deskhero has improved the organization and management of the helpdesk team, enabling them to handle customer queries more efficiently. The AI capabilities have also improved the relevance of search results in the knowledge base, reducing the number of support tickets generated.
* This article provides an example of how a fictive company in the Fabrication of marine structures and components industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
