Seafarer Structures Co. was struggling with the high volume of customer support requests they received daily. They needed a solution that could help them manage these requests more effectively and provide faster responses.
Deskhero's structured data lists and custom fields allowed Seafarer Structures Co. to categorize and prioritize tickets, ensuring that urgent matters were handled promptly. The kanban board provided a clear visual of the workflow, enabling the team to track the progress of each ticket easily.
The advanced AI capabilities of Deskhero proved to be invaluable for Seafarer Structures Co. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This greatly reduced the time spent by the team on each ticket, allowing them to handle more requests in less time.
Deskhero's AI also improved the search functionality in the knowledge base. When customers searched for information, the AI provided the most relevant articles, reducing the need for customers to create support tickets.
By leveraging Deskhero's AI capabilities, Seafarer Structures Co. has been able to optimize their customer support services, resulting in improved customer experience and satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a search is performed in the knowledge base, Deskhero's AI uses the embeddings to provide the most relevant articles based on the search terms.
How has Deskhero improved customer support at Seafarer Structures Co.?
Deskhero has streamlined the ticket management process, enabling the team to respond to customer queries more quickly and efficiently. The AI capabilities have also improved the relevance of search results in the knowledge base, reducing the number of support tickets generated.
* This article provides an example of how a fictive company in the Fabrication of marine structures and components industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
