AgriChem Solutions has a vast knowledge base, including product manuals, safety guidelines, and troubleshooting guides. Managing and updating this knowledge base was a time-consuming task. With Deskhero's advanced AI capabilities, they have been able to automate the process of updating and organizing the knowledge base.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This helps in finding relevant content which is sent through OpenAIs ChatGPT to generate new knowledge base articles. This has resulted in a more comprehensive and up-to-date knowledge base.
Deskhero's AI also enhances search results within the knowledge base, making it easier for both the support team and customers to find relevant information. This has improved the usability of the knowledge base and reduced the number of support tickets.
AgriChem Solutions also uses the AI capabilities to analyze the usage of the knowledge base. This helps them identify gaps in the knowledge base and take proactive measures to fill them, further enhancing the quality of their knowledge base.
Overall, the integration of Deskhero's advanced AI capabilities into their knowledge base management process has enabled AgriChem Solutions to provide more accurate and accessible information to their customers and support team.
How does Deskhero's AI improve the process of updating and organizing the knowledge base?
Deskhero's AI uses OpenAI Embeddings from various sources to understand the context and content of the information. It then uses this understanding to generate new knowledge base articles and organize them in a way that makes it easy to find the required information.
How does Deskhero's AI enhance search results within the knowledge base?
Deskhero's AI uses OpenAI Embeddings to understand the context and content of the search query. It then uses this understanding to find and display the most relevant results from the knowledge base, making it easier to find the required information.
How does Deskhero's AI help in analyzing the usage of the knowledge base?
Deskhero's AI can analyze the data from the usage of the knowledge base to identify patterns and trends. This can help companies identify gaps in the knowledge base and take proactive measures to fill them.
* This article provides an example of how a fictive company in the Fabrication of Fertilizers and Agricultural Chemicals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
