BioFert Industries interacts with thousands of customers daily, through various channels. Managing these interactions and providing consistent service was a challenge. With Deskhero's advanced AI capabilities, they have been able to automate and streamline the process of managing customer interactions.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This helps in understanding the context and content of customer interactions and generating appropriate responses. This has resulted in more efficient and effective customer interactions.
Deskhero's AI also enhances the process of routing customer interactions to the right team or individual, reducing the time taken to respond to customer queries and improving customer satisfaction.
BioFert Industries also uses the AI capabilities to analyze customer interactions and identify trends. This helps them understand customer needs better and take proactive measures to meet them, further enhancing their customer service.
Overall, the integration of Deskhero's advanced AI capabilities into their customer interaction process has enabled BioFert Industries to provide more personalized and efficient service to their customers.
How does Deskhero's AI improve the process of managing customer interactions?
Deskhero's AI uses OpenAI Embeddings from various sources to understand the context and content of customer interactions. It then uses this understanding to generate appropriate responses and route the interactions to the right team or individual, improving the efficiency and effectiveness of customer interactions.
How does Deskhero's AI enhance the process of routing customer interactions?
Deskhero's AI uses OpenAI Embeddings to understand the context and content of customer interactions. It then uses this understanding to route the interactions to the right team or individual, reducing the time taken to respond to customer queries and improving customer satisfaction.
How does Deskhero's AI help in analyzing customer interactions?
Deskhero's AI can analyze the data from customer interactions to identify patterns and trends. This can help companies understand customer needs better and take proactive measures to meet them.
* This article provides an example of how a fictive company in the Fabrication of Fertilizers and Agricultural Chemicals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
