GreenGrow Fertilizers receives hundreds of customer queries daily, ranging from product usage instructions to troubleshooting issues. With Deskhero's advanced AI capabilities, they have been able to automate ticket categorization and prioritization, reducing the time spent on manual sorting.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This helps in finding relevant content which is sent through OpenAIs ChatGPT to generate suggested replies. This has resulted in faster response times and improved customer satisfaction.
Deskhero's AI also enhances search results, making it easier for the support team to find relevant information. This has reduced the time taken to resolve complex queries, improving overall productivity.
GreenGrow Fertilizers also uses the AI capabilities to analyze customer support trends. This helps them identify common issues and take proactive measures to address them, further enhancing their customer service.
Overall, the integration of Deskhero's advanced AI capabilities into their customer support process has enabled GreenGrow Fertilizers to provide more efficient and effective customer service.
How does Deskhero's AI improve ticket categorization and prioritization?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to understand the context and content of incoming tickets. It then categorizes and prioritizes them based on this understanding, reducing the need for manual sorting.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to understand the context and content of the search query. It then uses this understanding to find and display the most relevant results, making it easier for the support team to find the information they need.
How does Deskhero's AI help in analyzing customer support trends?
Deskhero's AI can analyze the data from tickets, customer interactions, and other sources to identify patterns and trends. This can help companies identify common issues, understand customer needs better, and take proactive measures to improve their service.
* This article provides an example of how a fictive company in the Fabrication of Fertilizers and Agricultural Chemicals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
