HollowPro Manufacturing, a renowned manufacturer of hollow profiles and fittings, was struggling with managing their vast knowledge base. They needed a solution that could help them organize their knowledge base and make it easy for their support team to find relevant information.
HollowPro Manufacturing chose Deskhero for its advanced AI capabilities. Deskhero's AI could generate knowledge base articles from Word, PowerPoint, PDF files, and even from scraped website data. This feature allowed HollowPro to easily expand their knowledge base without spending extra time on creating new articles.
Additionally, Deskhero's AI enhanced the platform's comprehensive search bar, making it easier for the support team to find relevant articles in the knowledge base. This feature significantly reduced the time taken to respond to customer queries, improving the overall efficiency of the support process.
HollowPro also benefited from Deskhero's custom email domains and user groups features. These features allowed them to manage their support team more efficiently, ensuring that the right queries went to the right people.
Overall, Deskhero's AI capabilities significantly improved HollowPro Manufacturing's knowledge base management, enabling them to provide better service to their customers.
How does Deskhero's AI capabilities help in managing the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even from scraped website data. This makes it easy to expand the knowledge base. Additionally, the AI enhances the search bar, making it easier to find relevant articles.
Can Deskhero manage different user groups?
Yes, Deskhero has a user groups feature that allows for efficient management of different user groups.
Does Deskhero support custom email domains?
Yes, Deskhero supports custom email domains, allowing companies to maintain their brand identity in their customer support process.
* This article provides an example of how a fictive company in the Fabrication Services for Steel Tubes, Pipes, Hollow Profiles and Fittings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
