SteelPipes Inc., a leading provider of steel tubes and pipes fabrication services, was facing challenges in managing a high volume of customer queries. The company needed a solution to streamline their customer support process and provide quick, accurate responses to customer inquiries.
SteelPipes Inc. turned to Deskhero for its advanced AI capabilities. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero was able to find relevant content and generate suggested replies. This significantly reduced the time taken to respond to customer queries.
Furthermore, Deskhero's comprehensive search bar enhanced by AI, made it easier for the support team to find relevant information quickly. Whether it was a previous ticket, a knowledge base article or an uploaded file, the support team could easily locate the needed information.
With Deskhero's REST API, SteelPipes Inc. was able to integrate the platform with their existing systems, further streamlining their customer support process. The custom fields and user groups features allowed them to categorize and manage tickets more efficiently.
Overall, Deskhero's AI capabilities significantly improved the efficiency of SteelPipes Inc.'s customer support process, enabling them to provide better service to their customers.
How does Deskhero's AI capabilities improve the efficiency of the customer support process?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to generate suggested replies and enhance search results. This reduces the time taken to respond to customer queries and makes it easier to find relevant information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems, further streamlining the customer support process.
What features of Deskhero help in managing tickets more efficiently?
Deskhero's custom fields and user groups features allow for efficient categorization and management of tickets.
* This article provides an example of how a fictive company in the Fabrication Services for Steel Tubes, Pipes, Hollow Profiles and Fittings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
