TubeTech Fabrication, a leading provider of steel tube fabrication services, was dealing with a high volume of customer support tickets. They needed a solution that could help them manage these tickets efficiently and provide quick, accurate responses to customer queries.
TubeTech Fabrication chose Deskhero for its advanced AI capabilities. Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to suggest replies. This feature significantly reduced the time taken to respond to customer queries, improving the overall efficiency of the support process.
Additionally, Deskhero's AI enhanced the platform's comprehensive search bar, making it easier for the support team to find relevant information. Whether it was a previous ticket, a knowledge base article or an uploaded file, the support team could easily locate the needed information.
TubeTech also benefited from Deskhero's kanban board and tickets management features. These features allowed them to track the progress of each ticket and manage their workload more efficiently.
Overall, Deskhero's AI capabilities significantly improved TubeTech Fabrication's ticket management process, enabling them to provide better service to their customers.
How does Deskhero's AI capabilities help in managing tickets?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to suggest replies. This reduces the time taken to respond to customer queries. Additionally, the AI enhances the search bar, making it easier to find relevant information.
Does Deskhero have a feature to track the progress of tickets?
Yes, Deskhero has a kanban board feature that allows you to track the progress of each ticket.
Can Deskhero help in managing the workload of the support team?
Yes, Deskhero's tickets management feature allows you to manage your workload more efficiently.
* This article provides an example of how a fictive company in the Fabrication Services for Steel Tubes, Pipes, Hollow Profiles and Fittings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
