FaceEssence uses Deskhero's tickets management system to handle customer queries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, reducing the response time and improving customer satisfaction.
The spa also uses the custom fields feature to categorize the tickets based on the type of query. This helps in prioritizing and addressing the queries more effectively, improving the efficiency of their customer support.
FaceEssence uses Deskhero's knowledge base feature to create a comprehensive database of information related to their services and products. The AI capabilities of Deskhero generate articles for the knowledge base from word, powerpoint, and pdf files, saving significant time and effort.
Moreover, the spa uses the website scraping feature to gather information about the latest trends and advancements in facial treatments. The AI capabilities of Deskhero analyze this data to update the knowledge base and suggest new services, keeping them up-to-date with the industry trends.
Finally, FaceEssence uses the REST API of Deskhero to integrate the platform with their existing systems, ensuring seamless data exchange and enhancing overall operational efficiency.
How does Deskhero's AI capabilities improve the efficiency of customer support?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant replies to customer queries, reducing the response time. They also help in categorizing the tickets based on the type of query, improving the efficiency of customer support.
How does the website scraping feature help in staying up-to-date with the industry trends?
The website scraping feature gathers information about the latest trends and advancements in facial treatments. The AI capabilities of Deskhero analyze this data to update the knowledge base and suggest new services, keeping the spa up-to-date with the industry trends.
How does Deskhero's AI capabilities help in creating the knowledge base?
Deskhero's AI capabilities generate articles for the knowledge base from word, powerpoint, and pdf files. This saves significant time and effort in creating a comprehensive database of information.
* This article provides an example of how a fictive company in the Facial Treatments industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
