Glow & Go receives numerous customer queries daily regarding their services, appointments, and skincare products. They use Deskhero's tickets management system to efficiently handle these queries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, reducing the response time.
The salon also utilizes the custom fields feature to categorize the tickets based on the type of query, such as service-related, appointment-related, or product-related. This helps in prioritizing and addressing the queries more effectively.
Deskhero's AI capabilities also enhance the search results on Glow & Go's helpdesk. The AI analyzes the OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to provide more accurate and relevant search results.
Moreover, Glow & Go uses the knowledge base feature to create a comprehensive database of information related to their services and products. The AI capabilities of Deskhero generate articles for the knowledge base from word, powerpoint, and pdf files, saving significant time and effort.
Finally, the salon uses the REST API of Deskhero to integrate the platform with their existing systems, ensuring seamless data exchange and enhancing overall operational efficiency.
How does Deskhero's AI capabilities improve the efficiency of customer support?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant replies to customer queries, reducing the response time. They also enhance the search results on the helpdesk by providing more accurate and relevant results.
How does the custom fields feature help in managing customer queries?
The custom fields feature allows categorizing the tickets based on the type of query. This helps in prioritizing and addressing the queries more effectively.
How does Deskhero's AI capabilities help in creating the knowledge base?
Deskhero's AI capabilities generate articles for the knowledge base from word, powerpoint, and pdf files. This saves significant time and effort in creating a comprehensive database of information.
* This article provides an example of how a fictive company in the Facial Treatments industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
