FacilityGuard Services handles a multitude of customer queries and complaints daily. Deskhero's AI-powered ticket management system helps them manage these tickets efficiently, using OpenAI embeddings from previous tickets to suggest relevant replies, thereby reducing the workload on their support team.
The company uses Deskhero's custom email domains and user groups to streamline communication within the team and with customers. The AI system enhances search results, making it easier for the team to find relevant information quickly.
FacilityGuard Services has a comprehensive knowledge base, which includes policies, manuals, and presentations. Deskhero's AI capabilities enable the company to generate articles from these documents, providing their support team with easy access to necessary information.
With Deskhero's website scraping feature, FacilityGuard Services keeps their knowledge base current with the latest information from their website. The AI system uses OpenAI embeddings from the scraped website data to enhance search results and suggest relevant content.
Lastly, FacilityGuard Services leverages Deskhero's REST API to integrate the platform with their existing systems. This integration allows them to utilize AI across their entire operation, resulting in improved efficiency and customer satisfaction.
How does Deskhero's AI system reduce the workload on the support team?
Deskhero's AI system uses OpenAI embeddings from previous tickets to suggest relevant replies. This reduces the amount of time the support team spends crafting responses, thereby reducing their workload.
How does Deskhero help in maintaining a current knowledge base?
Deskhero's website scraping feature allows companies to automatically update their knowledge base with the latest information from their website. The AI system uses OpenAI embeddings from the scraped website data to enhance search results and suggest relevant content.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows companies to integrate the platform with their existing systems. This enables them to utilize AI across their entire operation.
* This article provides an example of how a fictive company in the Facilities Management Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
