PrimeFacility Solutions deals with a large number of support tickets every day. Deskhero's AI-powered ticket management system helps them handle these tickets efficiently, using OpenAI embeddings from previous tickets to suggest relevant replies, thereby speeding up their response time.
The company uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets based on urgency and type of issue. This helps them allocate resources more effectively and improve their service delivery.
PrimeFacility Solutions has an extensive knowledge base consisting of policies, manuals, and procedures. Deskhero's AI capabilities allow the company to generate articles from these documents, making it easier for their support team to find and share relevant information with customers.
With Deskhero's website scraping feature, PrimeFacility Solutions can keep their knowledge base up-to-date with the latest information from their website. The AI system enhances search results by leveraging OpenAI embeddings from the scraped website data.
Finally, PrimeFacility Solutions uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the power of AI across their entire operation, improving efficiency and customer satisfaction.
How does Deskhero's AI system speed up response time?
Deskhero's AI system uses OpenAI embeddings from previous tickets to suggest relevant replies. This reduces the time spent by the support team in crafting responses, thereby speeding up response time.
How does Deskhero help in keeping the knowledge base up-to-date?
Deskhero's website scraping feature allows companies to automatically update their knowledge base with the latest information from their website. The AI system enhances search results by leveraging OpenAI embeddings from the scraped website data.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows companies to integrate the platform with their existing systems. This enables them to leverage the power of AI across their entire operation.
* This article provides an example of how a fictive company in the Facilities Management Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
