ProManage Facilities receives a high volume of support tickets daily. With Deskhero, they can efficiently manage these tickets using the Kanban board and the AI-powered ticket management system. The AI system uses OpenAI embeddings from previous tickets to suggest relevant replies, significantly reducing response time.
The company also utilizes Deskhero's custom fields and structured data lists to categorize and prioritize tickets based on urgency and type of issue. This allows them to allocate resources more effectively and improve their service delivery.
ProManage Facilities has a vast knowledge base consisting of manuals, policies, and procedures. Deskhero's AI capabilities enable the company to generate articles from these documents, making it easier for their support team to find and share relevant information with customers.
With Deskhero's website scraping feature, ProManage Facilities can keep their knowledge base up-to-date with the latest information from their website. The AI system enhances search results by leveraging OpenAI embeddings from the scraped website data.
Finally, ProManage Facilities uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the power of AI across their entire operation, improving efficiency and customer satisfaction.
How does Deskhero's AI system improve response time?
Deskhero's AI system uses OpenAI embeddings from previous tickets to suggest relevant replies. This reduces the time spent by the support team in crafting responses, thereby improving response time.
How does Deskhero help in keeping the knowledge base up-to-date?
Deskhero's website scraping feature allows companies to automatically update their knowledge base with the latest information from their website. The AI system enhances search results by leveraging OpenAI embeddings from the scraped website data.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows companies to integrate the platform with their existing systems. This enables them to leverage the power of AI across their entire operation.
* This article provides an example of how a fictive company in the Facilities Management Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
