FacilityGuard handles a large number of customer queries daily. To manage these efficiently, they use Deskhero's AI-powered ticket management system. The AI suggests relevant responses based on OpenAI embeddings from previous tickets, allowing the support team to resolve issues quickly and accurately.
FacilityGuard uses Deskhero's custom fields and user groups to segment their customers and assign the appropriate team to handle their concerns. This ensures that each customer receives personalized service, enhancing their overall experience.
The company utilizes Deskhero's knowledge base feature, which is enhanced by AI capabilities. The AI generates articles from uploaded files like policies, manuals, and presentations, and scrapes data from the company's website. This provides a comprehensive resource for customers, enabling them to find solutions to their issues quickly.
FacilityGuard's support staff use the AI-powered comprehensive search bar to find relevant information swiftly. The AI enhances search results by using OpenAI embeddings from the knowledge base, previous tickets, and uploaded files.
Through Deskhero's REST API, FacilityGuard integrates the platform with their existing systems, creating a seamless workflow. The advanced AI capabilities of Deskhero have significantly improved FacilityGuard's customer support operations, leading to increased productivity and customer satisfaction.
How does FacilityGuard use Deskhero's AI-powered ticket management system?
FacilityGuard uses Deskhero's AI-powered ticket management system to manage customer queries efficiently. The AI suggests relevant responses based on OpenAI embeddings from previous tickets, allowing the support team to resolve issues quickly and accurately.
How does FacilityGuard utilize Deskhero's knowledge base feature?
FacilityGuard utilizes Deskhero's knowledge base feature, which is enhanced by AI capabilities. The AI generates articles from uploaded files like policies, manuals, and presentations, and scrapes data from the company's website.
How does the AI-powered comprehensive search bar work in FacilityGuard?
FacilityGuard's support staff use the AI-powered comprehensive search bar to find relevant information swiftly. The AI enhances search results by using OpenAI embeddings from the knowledge base, previous tickets, and uploaded files.
* This article provides an example of how a fictive company in the Facilities Management Solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
