MaintainX deals with a wide range of customer queries every day. To manage these effectively, they use Deskhero's AI-powered ticket management system. The AI suggests relevant responses based on OpenAI embeddings from previous tickets, helping the support team resolve issues faster and more accurately.
MaintainX also leverages Deskhero's custom fields and user groups to segment their customers and assign the right team to handle their concerns. This ensures that each customer receives personalized service, enhancing their overall experience.
The company makes use of Deskhero's knowledge base feature, which is enriched by AI capabilities. The AI generates articles from uploaded files like policies, manuals, and presentations, and scrapes data from the company's website. This provides a comprehensive resource for customers, enabling them to find solutions to their issues quickly.
MaintainX's support staff utilize the AI-powered comprehensive search bar to find relevant information swiftly. The AI enhances search results by using OpenAI embeddings from the knowledge base, previous tickets, and uploaded files.
Through Deskhero's REST API, MaintainX integrates the platform with their existing systems, creating a seamless workflow. The advanced AI capabilities of Deskhero have significantly improved MaintainX's customer experience, leading to higher customer retention and loyalty.
How does MaintainX use Deskhero's AI-powered ticket management system?
MaintainX uses Deskhero's AI-powered ticket management system to manage customer queries effectively. The AI suggests relevant responses based on OpenAI embeddings from previous tickets, helping the support team resolve issues faster and more accurately.
How does MaintainX utilize Deskhero's knowledge base feature?
MaintainX uses Deskhero's knowledge base feature, which is enriched by AI capabilities. The AI generates articles from uploaded files like policies, manuals, and presentations, and scrapes data from the company's website.
How does the AI-powered comprehensive search bar work in MaintainX?
MaintainX's support staff utilize the AI-powered comprehensive search bar to find relevant information swiftly. The AI enhances search results by using OpenAI embeddings from the knowledge base, previous tickets, and uploaded files.
* This article provides an example of how a fictive company in the Facilities Management Solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
