FacilityFix uses Deskhero's ticket management system to handle all customer inquiries and issues. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to provide suggested replies, reducing the time taken to respond to tickets.
The company also utilizes the custom fields feature to categorize and prioritize tickets based on urgency and type of issue. This allows the support team to focus on critical issues first, improving overall customer satisfaction.
FacilityFix leverages Deskhero's comprehensive search bar and AI capabilities to quickly find relevant content from their knowledge base, uploaded files, and scraped website data. This has significantly reduced the time spent on searching for information, allowing the support team to resolve issues faster.
With the use of Deskhero's REST API, FacilityFix has integrated the platform with their existing systems, enhancing the efficiency of their operations. The API allows the company to automate various tasks, such as ticket creation and updating the knowledge base.
By leveraging Deskhero's advanced AI capabilities, FacilityFix has been able to improve their customer support services, reduce response times, and increase customer satisfaction.
How does FacilityFix use Deskhero's AI capabilities to manage tickets?
FacilityFix uses Deskhero's AI capabilities to analyze previous tickets and knowledge base articles to provide suggested replies. This reduces the time taken to respond to tickets and improves the efficiency of their customer support services.
How does FacilityFix use the comprehensive search bar feature of Deskhero?
FacilityFix uses Deskhero's comprehensive search bar and AI capabilities to quickly find relevant content from their knowledge base, uploaded files, and scraped website data. This reduces the time spent on searching for information and allows the support team to resolve issues faster.
How does FacilityFix integrate Deskhero with their existing systems?
FacilityFix uses Deskhero's REST API to integrate the platform with their existing systems. The API allows the company to automate various tasks, such as ticket creation and updating the knowledge base, enhancing the efficiency of their operations.
* This article provides an example of how a fictive company in the Facilities support services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
