MaintainMaster uses Deskhero's AI capabilities to manage their customer support tickets. The AI analyzes previous tickets, knowledge base articles, and uploaded files to suggest replies, helping the support team to respond to tickets faster and more accurately.
The company also uses Deskhero's custom email domains feature to create a professional and consistent image in their communications. This has improved their brand perception and increased customer trust.
MaintainMaster leverages Deskhero's comprehensive search bar and AI capabilities to find relevant content from their knowledge base, uploaded files, and scraped website data. This has significantly improved the efficiency of their support team and reduced the time taken to resolve issues.
By using Deskhero's REST API, MaintainMaster has seamlessly integrated the platform with their existing systems. This has allowed them to automate various tasks, such as ticket creation and updating the knowledge base, further enhancing their operational efficiency.
Through the use of Deskhero's advanced AI capabilities, MaintainMaster has been able to improve their customer support services, reduce response times, and increase customer satisfaction.
How does MaintainMaster use Deskhero's AI capabilities to manage tickets?
MaintainMaster uses Deskhero's AI capabilities to analyze previous tickets, knowledge base articles, and uploaded files to suggest replies. This helps the support team to respond to tickets faster and more accurately, improving their customer support services.
How does MaintainMaster use the custom email domains feature of Deskhero?
MaintainMaster uses Deskhero's custom email domains feature to create a professional and consistent image in their communications. This has improved their brand perception and increased customer trust.
How does MaintainMaster integrate Deskhero with their existing systems?
MaintainMaster uses Deskhero's REST API to seamlessly integrate the platform with their existing systems. This allows them to automate various tasks, such as ticket creation and updating the knowledge base, further enhancing their operational efficiency.
* This article provides an example of how a fictive company in the Facilities support services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
