SupportSolutions uses Deskhero's ticket management system to handle all customer inquiries and issues. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to provide suggested replies, reducing the time taken to respond to tickets and improving the efficiency of their helpdesk services.
The company also uses Deskhero's user groups feature to organize their support team based on expertise and area of responsibility. This has improved the allocation of tickets and ensured that issues are handled by the most qualified personnel.
SupportSolutions leverages Deskhero's comprehensive search bar and AI capabilities to quickly find relevant content from their knowledge base, uploaded files, and scraped website data. This has significantly reduced the time spent on searching for information, allowing the helpdesk team to resolve issues faster.
With the use of Deskhero's REST API, SupportSolutions has integrated the platform with their existing systems, enhancing the efficiency of their operations. The API allows the company to automate various tasks, such as ticket creation and updating the knowledge base.
By leveraging Deskhero's advanced AI capabilities, SupportSolutions has been able to improve their helpdesk services, reduce response times, and increase customer satisfaction.
How does SupportSolutions use Deskhero's AI capabilities to manage tickets?
SupportSolutions uses Deskhero's AI capabilities to analyze previous tickets and knowledge base articles to provide suggested replies. This reduces the time taken to respond to tickets and improves the efficiency of their helpdesk services.
How does SupportSolutions use the user groups feature of Deskhero?
SupportSolutions uses Deskhero's user groups feature to organize their support team based on expertise and area of responsibility. This improves the allocation of tickets and ensures that issues are handled by the most qualified personnel.
How does SupportSolutions integrate Deskhero with their existing systems?
SupportSolutions uses Deskhero's REST API to integrate the platform with their existing systems. The API allows the company to automate various tasks, such as ticket creation and updating the knowledge base, enhancing the efficiency of their operations.
* This article provides an example of how a fictive company in the Facilities support services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
