FacilityFirst uses Deskhero's AI to manage and prioritize customer support tickets. The AI uses OpenAI Embeddings to understand the content of the tickets and categorizes them based on their urgency and type. This has improved the efficiency of the support process and reduced response times.
The AI also enhances the search functionality within Deskhero. It uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content when a search is performed. This has made it easier for support agents to find solutions and respond to customer queries quickly.
FacilityFirst also uses Deskhero's knowledge base feature to create a self-service portal for customers. The AI generates articles from word, powerpoint, pdf files, and even scrapes website data to populate the knowledge base. This has reduced the load on the support team and allowed customers to find solutions to common problems themselves.
Deskhero's REST API allows FacilityFirst to integrate the platform with their existing systems. This has improved data flow and reduced the need for manual data entry.
Finally, FacilityFirst uses Deskhero's user groups feature to manage their support team more effectively. The AI helps assign tickets to the right group based on the type and urgency of the request, improving the efficiency of the support process.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content of the tickets. It then categorizes and prioritizes them based on their urgency and type.
How does Deskhero's AI enhance search results?
When a search is performed, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This improves the accuracy and relevance of the search results.
How does Deskhero's AI generate suggested replies?
The AI uses OpenAI Embeddings to understand the customer's query and suggest appropriate responses. This helps speed up the response time and ensures consistency in the quality of responses.
* This article provides an example of how a fictive company in the Facility Management Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
