FacilityPro receives hundreds of customer support requests daily. To manage these requests, they use Deskhero's ticket management system. The AI capabilities of Deskhero help FacilityPro to categorize and prioritize these tickets based on their urgency and type, leading to more efficient resolution.
Deskhero's AI also enhances the search results within the platform. When a support agent searches for a solution, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentation to find relevant content. This feature has significantly reduced the time agents spend searching for solutions.
FacilityPro also leverages Deskhero's AI to generate suggested replies. The AI uses the same OpenAI Embeddings to suggest responses to customer inquiries. This not only speeds up the response time but also ensures consistency in the quality of responses.
Deskhero's REST API allows FacilityPro to integrate the platform with their existing systems. This seamless integration has improved data flow and reduced the need for manual data entry.
Finally, FacilityPro uses the knowledge base feature of Deskhero to create a self-service portal for customers. The AI-generated articles have made it easier for customers to find solutions to common problems, reducing the load on the support team.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content of the tickets. It then categorizes and prioritizes them based on their urgency and type.
How does Deskhero's AI enhance search results?
When a search is performed, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This improves the accuracy and relevance of the search results.
How does Deskhero's AI generate suggested replies?
The AI uses OpenAI Embeddings to understand the customer's query and suggest appropriate responses. This helps speed up the response time and ensures consistency in the quality of responses.
* This article provides an example of how a fictive company in the Facility Management Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
