MaintainMax uses Deskhero's AI capabilities to provide fast and accurate support to its customers. The AI uses OpenAI Embeddings to understand customer queries and suggest appropriate responses. This has helped MaintainMax reduce response times and improve customer satisfaction.
The AI also enhances the search functionality within Deskhero. It uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content when a search is performed. This has made it easier for support agents to find solutions and respond to customer queries quickly.
MaintainMax also uses Deskhero's knowledge base feature to create a self-service portal for customers. The AI generates articles from word, powerpoint, pdf files, and even scrapes website data to populate the knowledge base. This has reduced the load on the support team and allowed customers to find solutions to common problems themselves.
Deskhero's REST API allows MaintainMax to integrate the platform with their existing systems. This has improved data flow and reduced the need for manual data entry.
Finally, MaintainMax uses Deskhero's user groups feature to manage their support team more effectively. The AI helps assign tickets to the right group based on the type and urgency of the request, improving the efficiency of the support process.
How does Deskhero's AI improve customer support?
Deskhero's AI uses OpenAI Embeddings to understand customer queries and suggest appropriate responses. This reduces response times and improves customer satisfaction.
How does the AI populate the knowledge base?
The AI generates articles from word, powerpoint, pdf files, and even scrapes website data to populate the knowledge base. This provides a rich source of information for customers to solve common problems themselves.
How does Deskhero's AI help manage the support team?
The AI assigns tickets to the right user group based on the type and urgency of the request. This improves the efficiency of the support process.
* This article provides an example of how a fictive company in the Facility Management Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
