InvoiceInsight deals with a large volume of client queries on a daily basis. Prior to using Deskhero, the company faced challenges in managing these queries and providing timely responses. With Deskhero's structured data lists and ticket management features, InvoiceInsight has been able to organize and prioritize client queries more effectively.
Deskhero's AI capabilities have been instrumental in enhancing InvoiceInsight's client communication. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other resources, Deskhero generates suggested replies. This not only speeds up response times but also ensures consistency and accuracy in communication.
The AI also enhances search results within the knowledge base, enabling clients to find answers to their queries more easily. This has led to a reduction in the number of tickets raised and an increase in client satisfaction.
By utilizing Deskhero's custom fields and email domains, InvoiceInsight has been able to personalize the platform to its specific needs. This has resulted in a more tailored and efficient helpdesk service.
Overall, Deskhero's advanced AI capabilities have enabled InvoiceInsight to enhance its client communication, streamline its helpdesk services, and improve client satisfaction.
How has Deskhero's AI improved InvoiceInsight's client communication?
Deskhero's AI generates suggested replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other resources. This not only speeds up response times but also ensures consistency and accuracy in communication.
How has Deskhero's AI enhanced the search results within InvoiceInsight's knowledge base?
Deskhero's AI uses OpenAI Embeddings to enhance search results within the knowledge base, enabling clients to find answers to their queries more easily.
How has Deskhero helped InvoiceInsight personalize its helpdesk service?
InvoiceInsight has utilized Deskhero's custom fields and email domains to tailor the platform to its specific needs, resulting in a more tailored and efficient helpdesk service.
* This article provides an example of how a fictive company in the Factoring and Invoice Discounting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
