ConstructPro often deals with complex construction projects, and customers frequently have detailed queries. To address these queries effectively, ConstructPro uses Deskhero's knowledge base feature. The knowledge base contains articles generated from word, powerpoint, pdf files, and even scraped website data.
Deskhero's advanced AI capabilities play a crucial role in enhancing the knowledge base. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate new knowledge base articles, ensuring the knowledge base is always up-to-date.
The AI also improves the search functionality of the knowledge base. When a customer or a support agent searches for information, the AI uses the embeddings to provide the most relevant results. This has made it easier for customers to find the information they need and for support agents to assist customers more effectively.
Moreover, Deskhero's REST API allows ConstructPro to integrate the platform with their existing systems. This seamless integration ensures that all customer data and knowledge base articles are available in one place, making it easier for support agents to handle queries.
Overall, the implementation of Deskhero has resulted in improved customer satisfaction and increased efficiency at ConstructPro.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content. This content is then used to generate new knowledge base articles, ensuring the knowledge base is always up-to-date.
Can Deskhero be integrated with other systems?
Yes, Deskhero's REST API allows it to be integrated with other systems, ensuring all customer data and knowledge base articles are available in one place.
Has the implementation of Deskhero resulted in improved customer satisfaction at ConstructPro?
Yes, the implementation of Deskhero has resulted in improved customer satisfaction due to faster response times and more accurate information.
* This article provides an example of how a fictive company in the Factory/Warehouse Building Construction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
