BuildMax receives a high volume of customer queries regarding their construction projects. Managing these queries was a challenge until they implemented Deskhero. The platform's ticket management feature allows BuildMax to handle customer queries efficiently, ensuring no query goes unanswered.
Deskhero's advanced AI capabilities have significantly improved the quality of customer support at BuildMax. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, reducing the time taken to respond to customer queries.
The AI also enhances the search results on the platform. When a customer or a support agent searches for information, the AI uses the embeddings to provide the most relevant results. This has made it easier for customers to find the information they need and for support agents to assist customers more effectively.
Furthermore, Deskhero's REST API allows BuildMax to integrate the platform with their existing systems. This seamless integration ensures that all customer data is available in one place, making it easier for support agents to handle queries.
Overall, the implementation of Deskhero has resulted in improved customer satisfaction and increased efficiency at BuildMax.
How does Deskhero's AI improve the quality of customer support?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content. This content is then used to generate suggested replies and enhance search results, improving the quality of customer support.
Can Deskhero be integrated with other systems?
Yes, Deskhero's REST API allows it to be integrated with other systems, ensuring all customer data is available in one place.
Has the implementation of Deskhero resulted in improved customer satisfaction at BuildMax?
Yes, the implementation of Deskhero has resulted in improved customer satisfaction due to faster response times and more accurate information.
* This article provides an example of how a fictive company in the Factory/Warehouse Building Construction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
