FamilyFirst Benefits receives thousands of customer inquiries daily, ranging from application status checks to detailed policy questions. With Deskhero, they can efficiently manage these tickets using AI-powered suggestions. The system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies. This feature has significantly reduced the time spent on each ticket, improving overall customer service efficiency.
The company also uses Deskhero's AI capabilities to enhance their knowledge base. The system automatically generates articles from Word, PowerPoint, and PDF files uploaded by the company. This feature has not only expanded their knowledge base but also improved its quality, providing customers with more accurate and comprehensive information.
FamilyFirst Benefits also leverages Deskhero's website scraping feature. The system automatically scrapes data from their website, which is then used to enhance search results and generate suggested replies. This feature has improved the accuracy of search results, making it easier for customers to find the information they need.
Furthermore, the company uses Deskhero's REST API to integrate the platform with their existing systems. This integration has streamlined their operations, reducing the need for manual data entry and ensuring that all systems are always up-to-date.
Overall, FamilyFirst Benefits has greatly benefited from Deskhero's advanced AI capabilities. The platform has not only improved their customer service efficiency but also enhanced the quality of their knowledge base and search results.
How does Deskhero's AI capabilities improve ticket management?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies. This feature reduces the time spent on each ticket, improving overall customer service efficiency.
How does Deskhero enhance the knowledge base?
Deskhero automatically generates knowledge base articles from Word, PowerPoint, and PDF files uploaded by the company. This feature expands the knowledge base and improves its quality, providing customers with more accurate and comprehensive information.
How does Deskhero's website scraping feature work?
Deskhero automatically scrapes data from the company's website, which is then used to enhance search results and generate suggested replies. This feature improves the accuracy of search results, making it easier for customers to find the information they need.
* This article provides an example of how a fictive company in the Family allowances industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
