Mama's Kitchen receives numerous customer inquiries daily, ranging from menu queries to reservation requests. The restaurant uses Deskhero's ticket management system to organize these inquiries, ensuring no request goes unanswered. The AI capabilities of Deskhero help in analyzing previous tickets and knowledge base articles to suggest replies, significantly reducing response times.
The restaurant also utilizes Deskhero's custom fields feature to categorize tickets based on their nature, such as food allergies, special requests, or complaints. This allows the support team to prioritize and address tickets more efficiently.
Deskhero's AI capabilities extend beyond ticket management. The platform's comprehensive search bar, powered by OpenAI Embeddings, allows Mama's Kitchen to quickly locate relevant information from their knowledge base, uploaded files, or scraped website data. This feature is particularly useful when addressing complex or unusual customer inquiries.
Furthermore, Mama's Kitchen uses Deskhero's user groups feature to segment their support team based on expertise, such as menu knowledge or reservation management. The AI-powered suggested replies are then directed to the appropriate group, ensuring accurate and timely responses.
By leveraging Deskhero's advanced AI capabilities, Mama's Kitchen has been able to significantly improve their customer support efficiency, leading to higher customer satisfaction and loyalty.
How does Deskhero's AI help in managing customer inquiries?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new inquiries. This reduces the time taken to respond to customers and ensures accuracy in responses.
How does the comprehensive search bar work?
The comprehensive search bar uses OpenAI Embeddings to locate relevant information from the knowledge base, uploaded files, or scraped website data. This helps in quickly finding answers to complex or unusual customer inquiries.
What is the benefit of using user groups in Deskhero?
User groups allow you to segment your support team based on expertise. This ensures that AI-suggested replies are directed to the appropriate group, leading to more accurate and timely responses.
* This article provides an example of how a fictive company in the Family-Style Restaurants industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
