Family Feast receives a high volume of customer inquiries daily. Using Deskhero's ticket management system, the restaurant can effectively organize and track these inquiries. The platform's AI capabilities analyze previous tickets and knowledge base articles to generate suggested replies, significantly reducing the time taken to respond to customers.
The restaurant also uses Deskhero's custom email domains feature to maintain a professional image in their communication. The AI capabilities of Deskhero ensure that all emails sent from these domains are accurate and relevant to the customer's inquiry.
Family Feast leverages Deskhero's knowledge base feature to store important information, such as menu details, reservation policies, and special offers. The AI-powered comprehensive search bar allows the support team to quickly find and share this information with customers.
Additionally, the restaurant uses Deskhero's user groups feature to divide their support team based on their areas of expertise. The AI-generated suggested replies are then directed to the appropriate group, ensuring that customers receive accurate and timely responses.
By utilizing Deskhero's advanced AI capabilities, Family Feast has been able to streamline their support services, leading to improved customer satisfaction and increased loyalty.
How does Deskhero's AI improve email communication?
Deskhero's AI analyzes previous tickets and knowledge base articles to generate accurate and relevant replies to customer emails. This ensures professionalism and consistency in communication.
How does the knowledge base feature work?
The knowledge base is a repository for important information, such as menu details or reservation policies. The AI-powered comprehensive search bar allows you to quickly find and share this information with customers.
What is the advantage of using user groups in Deskhero?
User groups allow you to segment your support team based on their areas of expertise. This ensures that AI-generated replies are directed to the right group, leading to more accurate and timely responses.
* This article provides an example of how a fictive company in the Family-Style Restaurants industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
