PortraitPro receives a high volume of customer queries daily. To manage these efficiently, they use Deskhero's ticket management system. The system's AI capabilities assist in suggesting replies based on previous tickets, knowledge base articles, and uploaded files, significantly reducing the response time.
The AI-powered comprehensive search bar has been instrumental in improving the quality of PortraitPro's customer service. It allows the support team to quickly retrieve relevant information from various sources, enabling them to provide accurate and comprehensive responses.
Deskhero's AI also supports PortraitPro in maintaining their knowledge base. It generates articles from various file types and scrapes data from the company's website. This has simplified the process of keeping the knowledge base updated and relevant.
The custom fields and user groups features have enabled PortraitPro to offer personalized service to their customers. They can now customize their responses based on the specific needs and preferences of different customer segments.
In conclusion, Deskhero's AI capabilities have significantly improved the efficiency and quality of PortraitPro's customer service.
How does the AI assist in managing tickets?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies. This helps in managing tickets more efficiently and reducing the response time.
How does the AI improve the knowledge base?
The AI generates articles for the knowledge base from word, powerpoint, and pdf files. It can also scrape data from the company's website. This makes the process of updating the knowledge base more efficient.
How does the AI enhance the search function?
The AI leverages OpenAI Embeddings to enhance the search results. This makes the search more accurate and comprehensive.
* This article provides an example of how a fictive company in the Fashion and portrait photography industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
