GlamourShots deals with a large number of customer queries every day. To handle these effectively, they use Deskhero's ticket management system. The system's AI capabilities help in suggesting replies based on previous tickets, knowledge base articles, and uploaded files. This has significantly reduced the time taken to respond to customer queries.
The AI-powered comprehensive search bar has been a game-changer for GlamourShots. It allows the support team to quickly find relevant information from various sources, thereby improving the quality of their responses.
Deskhero's AI also aids GlamourShots in maintaining their knowledge base. It generates articles from various file types and scrapes data from the company's website. This has made the task of updating the knowledge base less cumbersome and more efficient.
With the help of custom fields and user groups features, GlamourShots has been able to offer personalized service to their customers. They can now tailor their responses based on the specific needs and preferences of different customer segments.
In summary, Deskhero's AI capabilities have greatly enhanced the operational efficiency and service quality of GlamourShots.
How does the AI assist in managing customer queries?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies. This helps in managing customer queries more efficiently and reducing the response time.
How does the AI improve the knowledge base?
The AI generates articles for the knowledge base from word, powerpoint, and pdf files. It can also scrape data from the company's website. This makes the process of updating the knowledge base more efficient.
How does the AI enhance the search function?
The AI leverages OpenAI Embeddings to enhance the search results. This makes the search more accurate and comprehensive.
* This article provides an example of how a fictive company in the Fashion and portrait photography industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
