FashionFrame's customer base is vast and diverse, resulting in a wide array of queries and support tickets. The company uses Deskhero's ticket management system to efficiently handle and categorize these tickets. The advanced AI capabilities of Deskhero help in suggesting replies based on previous tickets, knowledge base articles, and uploaded files like policies and manuals.
The AI-powered comprehensive search bar has significantly improved the speed and accuracy of retrieving relevant information. This feature has been particularly useful in addressing complex queries where multiple sources of information need to be referred.
Deskhero's AI also assists in maintaining FashionFrame's knowledge base. It generates articles from word, powerpoint, pdf files and even scrapes data from the company's website. This has made the process of updating and expanding the knowledge base more efficient and less time-consuming.
Furthermore, the custom fields and user groups features have allowed FashionFrame to personalize their support services. They can now tailor their responses based on the specific needs and preferences of different customer segments.
Overall, Deskhero's AI capabilities have not only improved the efficiency of FashionFrame's customer support but also enhanced the quality of their service.
How does the AI suggest replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI improve the search function?
The AI enhances the search results by leveraging the same OpenAI Embeddings used for suggesting replies. This makes the search more accurate and comprehensive.
Can the AI generate knowledge base articles from any file type?
Currently, the AI can generate articles from word, powerpoint, and pdf files.
* This article provides an example of how a fictive company in the Fashion and portrait photography industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
