PizzaPioneer receives a variety of customer queries daily, ranging from delivery status to ingredient queries. With Deskhero's advanced AI capabilities, they can now automatically generate suggested replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data.
The AI-powered search bar in Deskhero has improved the speed and accuracy of finding relevant information. This has reduced the time taken by the helpdesk team to respond to customer queries, thereby improving customer satisfaction.
Deskhero's AI also helps in managing tickets more effectively. It categorizes and prioritizes tickets based on their content and urgency, ensuring that critical issues are addressed promptly. This has significantly improved the efficiency of PizzaPioneer's helpdesk team.
Moreover, Deskhero's REST API allows PizzaPioneer to integrate their existing systems with the platform, enabling seamless data exchange and providing a unified view of customer interactions.
Overall, Deskhero's advanced AI capabilities have enabled PizzaPioneer to provide faster and more accurate responses to customer queries, improve ticket management, and enhance customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI-powered search bar work?
The AI-powered search bar in Deskhero uses advanced algorithms to search through the entire database of tickets, knowledge base articles, and other resources to find the most relevant information quickly and accurately.
How does Deskhero's AI help in ticket management?
Deskhero's AI categorizes and prioritizes tickets based on their content and urgency. This ensures that critical issues are addressed promptly and improves the efficiency of the helpdesk team.
* This article provides an example of how a fictive company in the Fast casual restaurants industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
