Burger Supreme receives a high volume of customer inquiries daily, ranging from menu questions to complaints. They implemented Deskhero to manage these tickets efficiently. The platform's AI capabilities, leveraging OpenAI Embeddings, analyze previous tickets, knowledge base articles, and uploaded files like policies and manuals to find relevant content.
This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customers. The AI also enhances search results, making it easier for the support team to find necessary information quickly.
Deskhero's website scraping feature is used to keep the knowledge base up-to-date with the latest information from Burger Supreme's website. This ensures that the AI always has the most recent data to draw from when generating responses.
The use of custom fields and structured data lists in Deskhero allows Burger Supreme to categorize and prioritize tickets effectively. This, combined with the AI's ability to suggest responses, has led to a significant decrease in response times and an increase in customer satisfaction.
Through the REST API, Burger Supreme has integrated Deskhero with their existing systems, ensuring a seamless flow of data and further enhancing the efficiency of their customer support.
How does Deskhero's AI generate suggested responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested responses.
What is the purpose of the website scraping feature?
The website scraping feature is used to keep the knowledge base updated with the latest information from your website. This ensures that the AI always has the most recent data to draw from when generating responses.
How can Deskhero be integrated with existing systems?
Deskhero provides a REST API that allows it to be integrated with your existing systems, ensuring a seamless flow of data.
* This article provides an example of how a fictive company in the Fast Food Restaurants industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
