Pizza Palace has a vast amount of information that their customer support team needs to access, including menu details, promotional offers, and store locations. They implemented Deskhero to manage this information more effectively.
Deskhero's AI capabilities, using OpenAI Embeddings, analyze previous tickets, knowledge base articles, and uploaded files like policies and manuals to find relevant content. This content is then processed by OpenAI's ChatGPT to enhance search results, making it easier for the support team to find the information they need.
The platform's ability to generate knowledge base articles from Word, PowerPoint, and PDF files has been particularly beneficial for Pizza Palace. This feature allows them to easily create a comprehensive knowledge base without the need for manual data entry.
With the help of Deskhero's custom email domains and user groups, Pizza Palace has been able to streamline their customer support process. The AI's ability to suggest responses based on the knowledge base has led to a significant improvement in the quality of their customer support.
Through the REST API, Pizza Palace has integrated Deskhero with their existing systems, ensuring a seamless flow of data and further enhancing the efficiency of their customer support.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed by OpenAI's ChatGPT to enhance search results, making it easier to find the necessary information.
Can Deskhero generate knowledge base articles from existing documents?
Yes, Deskhero can generate knowledge base articles from Word, PowerPoint, and PDF files. This allows you to easily create a comprehensive knowledge base without the need for manual data entry.
How can Deskhero be integrated with existing systems?
Deskhero provides a REST API that allows it to be integrated with your existing systems, ensuring a seamless flow of data.
* This article provides an example of how a fictive company in the Fast Food Restaurants industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
