Taco Tower receives a large number of customer inquiries and complaints daily. They implemented Deskhero to manage these tickets more efficiently and improve their response times.
Deskhero's AI capabilities, leveraging OpenAI Embeddings, analyze previous tickets, knowledge base articles, and uploaded files like policies and manuals to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customers.
The platform's kanban board and user groups features allow Taco Tower to effectively categorize and prioritize tickets. Combined with the AI's ability to suggest responses, this has led to a significant decrease in response times and an increase in customer satisfaction.
The use of custom fields and structured data lists in Deskhero allows Taco Tower to track specific information about each ticket, further enhancing their ticket management process.
Through the REST API, Taco Tower has integrated Deskhero with their existing systems, ensuring a seamless flow of data and further enhancing the efficiency of their customer support.
How does Deskhero's AI generate suggested responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested responses.
How can Deskhero help in managing tickets?
Deskhero provides features like a kanban board, user groups, custom fields, and structured data lists to help you effectively categorize, prioritize, and track tickets. The AI capabilities of the platform can also suggest responses, further streamlining the ticket management process.
How can Deskhero be integrated with existing systems?
Deskhero provides a REST API that allows it to be integrated with your existing systems, ensuring a seamless flow of data.
* This article provides an example of how a fictive company in the Fast Food Restaurants industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
