Buffalo Bliss receives numerous queries from customers and partners about their buffalo feeding techniques, products, and services. They use Deskhero’s ticket management system to handle these queries efficiently. The AI capabilities of Deskhero allow them to categorize and prioritize tickets based on their content and urgency.
The AI-powered comprehensive search bar is used by Buffalo Bliss's support team to quickly find relevant information from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This feature helps the team provide accurate and quick responses to customer queries.
Deskhero's advanced AI capabilities also generate suggested replies for the support team. These suggestions are based on OpenAI Embeddings from previous tickets and other sources of information. This feature not only saves time for the support team but also ensures consistency in the responses.
Buffalo Bliss also uses Deskhero's custom fields and structured data lists to organize their customer data and query history. This helps them track customer interactions and improve their services based on customer feedback and recurring issues.
Lastly, the REST API provided by Deskhero allows Buffalo Bliss to integrate their existing systems with Deskhero, ensuring seamless data flow and improved efficiency.
How does Deskhero's AI help in handling customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources of information to generate suggested replies for the support team. It also enhances the search results to help the team find relevant information quickly.
How does Deskhero ensure consistency in responses?
Deskhero's AI generates suggested replies based on previous tickets and other sources of information. This ensures that the responses are consistent and in line with the company's policies and procedures.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems.
* This article provides an example of how a fictive company in the Fattening and Feeding of Other Cattle and Buffaloes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
