Cattle Care Co. receives a high volume of customer queries regarding their cattle feeding techniques, products, and services. They utilize Deskhero’s ticket management system to effectively manage these queries. The AI capabilities of Deskhero help them to classify and prioritize tickets based on their content and urgency.
The AI-powered comprehensive search bar is a crucial tool for the Cattle Care Co.'s support team. It allows them to swiftly find relevant information from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This feature enables the team to provide precise and prompt responses to customer queries.
Deskhero's advanced AI capabilities also generate suggested replies for the support team. These suggestions are derived from OpenAI Embeddings from previous tickets and other information sources. This feature not only saves time for the support team but also ensures uniformity in the responses.
Cattle Care Co. also employs Deskhero's custom fields and structured data lists to organize their customer data and query history. This aids them in tracking customer interactions and enhancing their services based on customer feedback and recurring issues.
Finally, the REST API provided by Deskhero allows Cattle Care Co. to integrate their existing systems with Deskhero, ensuring seamless data flow and improved operational efficiency.
How does Deskhero's AI assist in managing customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other information sources to generate suggested replies for the support team. It also enhances the search results to help the team find relevant information swiftly.
How does Deskhero ensure uniformity in responses?
Deskhero's AI generates suggested replies based on previous tickets and other information sources. This ensures that the responses are uniform and adhere to the company's policies and procedures.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems.
* This article provides an example of how a fictive company in the Fattening and Feeding of Other Cattle and Buffaloes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
