FeedPro had a vast knowledge base, but the company was struggling to manage it effectively. The company decided to use Deskhero to leverage its advanced AI capabilities for better knowledge base management.
Deskhero's AI capabilities allowed FeedPro to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This significantly reduced the time and effort required to create and update the knowledge base articles.
The AI also leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results. This made it easier for FeedPro's customer support team to find relevant information to answer customer queries.
Furthermore, the AI used this information to generate suggested replies, improving the efficiency of FeedPro's customer support. The company could now handle a higher volume of customer queries without compromising on the quality of support.
Overall, FeedPro experienced a significant improvement in its knowledge base management and customer support after implementing Deskhero. The company reported improved search results, faster response times, and higher customer satisfaction.
How did Deskhero's AI capabilities help FeedPro manage its knowledge base?
Deskhero's AI allowed FeedPro to generate knowledge base articles from various file types and even scraped website data. This significantly reduced the time and effort required to create and update the knowledge base articles.
How did the AI enhance search results for FeedPro?
The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results. This made it easier for FeedPro's customer support team to find relevant information to answer customer queries.
What benefits did FeedPro experience after implementing Deskhero?
FeedPro reported improved search results, faster response times, and higher customer satisfaction after implementing Deskhero.
* This article provides an example of how a fictive company in the Feed and Grain Agents industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
