PigletPro has always prioritized customer satisfaction and interaction. To maintain their high standards, they implemented Deskhero's SaaS platform, particularly leveraging its advanced AI capabilities. The AI helps them manage customer tickets, providing suggested replies based on previous tickets and knowledge base articles.
The AI capabilities of Deskhero have enabled PigletPro to automate a significant portion of their customer support. The AI uses OpenAI Embeddings from previous tickets and other resources to find relevant content, which is then processed through OpenAI's ChatGPT to generate suggested replies. This has led to a more streamlined and efficient customer support service.
Deskhero's AI-powered comprehensive search bar has also been instrumental for PigletPro. It allows the customer support team to quickly locate relevant information from a vast array of data sources, including knowledge base articles, uploaded files, and scraped website data.
Furthermore, the AI capabilities have assisted PigletPro in managing their knowledge base more effectively. The AI can generate knowledge base articles from various file types, making the process of updating the knowledge base simpler and quicker.
In conclusion, Deskhero's AI capabilities have enabled PigletPro to deliver superior customer support services, while also reducing the workload of their customer support team.
How does Deskhero's AI assist in managing customer tickets?
Deskhero's AI analyzes previous tickets and knowledge base articles to provide suggested replies, helping to manage customer tickets more efficiently.
How does the AI-powered comprehensive search bar work?
The AI-powered search bar quickly locates relevant information from a vast array of data sources, including knowledge base articles, uploaded files, and scraped website data.
How does the AI assist in managing the knowledge base?
The AI can generate knowledge base articles from various file types, simplifying and speeding up the process of updating the knowledge base.
* This article provides an example of how a fictive company in the Feed Production for Swine industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
