PorkyFeed receives a large number of customer queries related to piglet feeding and nutrition. The company uses Deskhero's AI to manage these queries efficiently. The AI uses OpenAI embeddings from previous tickets to generate suggested replies, reducing the response time and improving the quality of the responses.
The AI also enhances the content of PorkyFeed's knowledge base. It uses embeddings from uploaded files like policies, manuals, and presentations to generate new articles and update existing ones. This feature has improved the comprehensiveness of the knowledge base and reduced the number of repeated queries.
PorkyFeed uses Deskhero's structured data lists feature to organize their customer data. This feature allows the company to segment their customers based on various factors and provide more personalized support.
The company also uses Deskhero's REST API to integrate the platform with their existing systems. This integration ensures a seamless flow of data and allows PorkyFeed to maintain an up-to-date knowledge base.
Overall, Deskhero's AI capabilities have helped PorkyFeed to provide efficient customer support, maintain a comprehensive knowledge base, and improve their customer segmentation.
How does Deskhero's AI improve the quality of PorkyFeed's customer support?
Deskhero's AI uses OpenAI embeddings from previous tickets to generate suggested replies. This feature reduces the response time and improves the quality of the responses, resulting in more efficient customer support.
How does Deskhero's AI enhance the content of PorkyFeed's knowledge base?
Deskhero's AI uses embeddings from uploaded files like policies, manuals, and presentations to generate new articles and update existing ones. This feature improves the comprehensiveness of the knowledge base and reduces the number of repeated queries.
How does PorkyFeed use Deskhero's structured data lists feature?
PorkyFeed uses Deskhero's structured data lists feature to organize their customer data. This feature allows the company to segment their customers based on various factors and provide more personalized support.
* This article provides an example of how a fictive company in the Feeding and Nutrition for Piglets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
