PigletPro has a vast customer base that frequently seeks advice on feeding and nutrition for piglets. The company uses Deskhero's advanced AI capabilities to manage their tickets efficiently. The AI leverages OpenAI embeddings from previous tickets and knowledge base articles to generate suggested replies, significantly reducing the response time.
Deskhero's AI also enhances the search results in PigletPro's knowledge base. It uses embeddings from uploaded files like policies, manuals, presentations, and scraped website data to provide more relevant content to the customers. This feature has improved the user experience and reduced the number of repeated queries.
The custom fields feature of Deskhero allows PigletPro to categorize their tickets based on the type of query, piglet age, or any other relevant factors. This categorization helps in assigning the tickets to the right team and improves the overall efficiency of the support process.
PigletPro also uses Deskhero's REST API to integrate the platform with their existing systems. This integration ensures a seamless flow of data and allows the company to maintain a comprehensive and up-to-date knowledge base.
Overall, Deskhero's AI capabilities have helped PigletPro to enhance their customer support services, improve their knowledge base, and increase their operational efficiency.
How does Deskhero's AI enhance the ticket management process?
Deskhero's AI uses OpenAI embeddings from previous tickets and knowledge base articles to generate suggested replies. This feature reduces the response time and improves the efficiency of the ticket management process.
How does Deskhero's AI improve the search results in the knowledge base?
Deskhero's AI uses embeddings from uploaded files like policies, manuals, presentations, and scraped website data to provide more relevant content in the search results. This feature improves the user experience and reduces the number of repeated queries.
How does PigletPro use the custom fields feature of Deskhero?
PigletPro uses the custom fields feature of Deskhero to categorize their tickets based on the type of query, piglet age, or any other relevant factors. This categorization helps in assigning the tickets to the right team and improves the overall efficiency of the support process.
* This article provides an example of how a fictive company in the Feeding and Nutrition for Piglets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
