SwineNutri has a comprehensive knowledge base that provides advice on various aspects of piglet feeding and nutrition. The company uses Deskhero's AI to enhance the content of their knowledge base. The AI uses embeddings from previous tickets, knowledge base articles, and uploaded files to generate new articles and update existing ones.
The AI also improves the search functionality of the knowledge base. It uses OpenAI embeddings to provide more relevant search results, reducing the time customers spend looking for information and improving their overall experience.
SwineNutri uses Deskhero's custom email domains feature to maintain a professional image in their communications. The company also uses the user groups feature to assign tickets to the right team based on the type of query.
The kanban board feature of Deskhero helps SwineNutri to visualize their ticket management process and track the progress of each ticket. This feature has improved the transparency of the process and increased the satisfaction of their customers.
Overall, Deskhero's AI capabilities have enabled SwineNutri to maintain a comprehensive and up-to-date knowledge base, provide efficient customer support, and maintain a professional image.
How does Deskhero's AI enhance the content of SwineNutri's knowledge base?
Deskhero's AI uses embeddings from previous tickets, knowledge base articles, and uploaded files to generate new articles and update existing ones. This feature enhances the content of the knowledge base and ensures it is always up-to-date.
How does Deskhero's AI improve the search functionality of the knowledge base?
Deskhero's AI uses OpenAI embeddings to provide more relevant search results. This feature reduces the time customers spend looking for information and improves their overall experience.
How does SwineNutri use the kanban board feature of Deskhero?
SwineNutri uses the kanban board feature of Deskhero to visualize their ticket management process and track the progress of each ticket. This feature improves the transparency of the process and increases customer satisfaction.
* This article provides an example of how a fictive company in the Feeding and Nutrition for Piglets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
