SecureFence Inc. has a vast knowledge base comprising of manuals, policies, presentations, and other relevant documents. The company uses Deskhero's AI capabilities to generate knowledge base articles from these files, making it easier for customers to find the information they need.
The AI uses OpenAI Embeddings to find relevant content from the files and generates articles that are easy to understand and informative. This has resulted in an increase in the use of the knowledge base by customers, reducing the number of tickets.
Additionally, the AI-enhanced search results provide customers with instant access to relevant articles, further reducing the need for them to contact the customer support team.
Deskhero's AI also helps SecureFence Inc. in managing their customer data. The custom fields and structured data lists allow the company to organize their data effectively, enhancing their ability to provide personalized customer support.
Overall, Deskhero's AI capabilities have helped SecureFence Inc. improve the quality of their customer support services and increase customer satisfaction.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI uses OpenAI Embeddings to find relevant content from uploaded files like manuals, policies, presentations, etc. It then generates articles that are easy to understand and informative.
How does the AI-enhanced search function improve the use of the knowledge base?
The AI-enhanced search function provides customers with instant access to relevant articles in the knowledge base, reducing the need for them to contact the customer support team.
How does Deskhero's AI help in managing customer data?
Deskhero's AI, along with the platform's custom fields and structured data lists, enables effective organization of customer data, enhancing the ability to provide personalized customer support.
* This article provides an example of how a fictive company in the Fencing Contractors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
