FenceGuard Solutions receives numerous customer inquiries daily, which are managed through tickets. The company uses Deskhero's AI capabilities to handle these tickets more efficiently.
The AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. It then uses OpenAI's ChatGPT to generate suggested replies, reducing the time taken to respond to tickets.
Moreover, the AI can analyze the data from tickets to identify common issues and trends. This helps FenceGuard Solutions in improving their services and products, leading to a decrease in the number of tickets.
Deskhero's kanban board feature allows FenceGuard Solutions to visualize their ticket workflow, further enhancing their ticket management process.
Overall, Deskhero's AI capabilities have helped FenceGuard Solutions optimize their ticket management process, resulting in improved efficiency and customer satisfaction.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI uses OpenAI Embeddings to find relevant content and OpenAI's ChatGPT to generate suggested replies, reducing the time taken to respond to tickets. It can also analyze ticket data to identify common issues and trends, helping in service and product improvement.
How does the kanban board feature enhance the ticket management process?
The kanban board feature allows visualization of the ticket workflow, making it easier to track and manage tickets.
How does Deskhero's AI contribute to customer satisfaction?
By reducing response times and improving services and products based on ticket data analysis, Deskhero's AI contributes to increased customer satisfaction.
* This article provides an example of how a fictive company in the Fencing Contractors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
